What applies under local law
Our legal position is simple: we only handle account access, record checks, and data requests where local law permits, and local law controls when it differs from any other rule. We keep the same path for desktop and mobile, so you can read the page, send
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a request, and follow the next step without switching channels. If your request touches a payment record, we may ask for the email on file and a recent DANA, OVO, GoPay, or QRIS reference to confirm the account. We keep logs for dispute handling, fraud checks,
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and audit duties, then reduce or remove fields when they are no longer needed. That process also helps when you open from mobile on Chrome or Safari, because the same request form follows the same checks. If you need a change, send it from your registered
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email so we can trace it cleanly.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.